Order Management and Communication
BonkMarket Escrow System
How Escrow Works
When a purchase is made:
Payment Secured: Buyer's payment goes directly to BonkMarket's escrow wallet
Seller Notified: Seller receives notification that payment is secured
Funds Held: Money stays in escrow until delivery is confirmed
Protection for Both: Buyers and sellers are protected during the transaction
Escrow Benefits
Buyer Protection: Your money is safe until you receive your item
Seller Assurance: Payment is guaranteed once you deliver
Dispute Resolution: BonkMarket can mediate using escrowed funds
Automatic Release: Funds released automatically after confirmation
14-Day Delivery Window
Timeline for Sellers
Sellers have 14 days from the purchase date to:
Coordinate with Buyer: Use automatic chat to arrange shipping
Ship the Item: Send item using agreed method
Provide Tracking: Share tracking information in chat
Ensure Delivery: Make sure buyer receives the item
Timeline for Buyers
Buyers have 14 days from the purchase date to:
Provide Address: Share shipping details with seller
Track Shipment: Monitor delivery progress
Receive Item: Accept delivery of purchased item
Confirm Receipt: Mark order as received to release payment
What Happens After 14 Days
Automatic Release: If no issues reported, funds automatically released to seller
Dispute Window Closes: Limited time for dispute resolution
Order Completion: Transaction marked as successfully completed
BONK Rewards: Loyalty tokens distributed to buyer
Support and Assistance
When You Need Help
If you encounter any issues during the 14-day window:
Contact Support Immediately
Email: [email protected]
Response Time: 24-48 hours
Include: Order number, wallet addresses, and issue description
Attach: Screenshots or photos if relevant
Dispute Resolution with Escrow
Report Issue: Email our support team within 14 days
Funds Frozen: Escrowed payment held during investigation
Evidence Review: We examine chat history and provided documentation
Mediation: Our team facilitates resolution between parties
Fair Decision: Funds distributed based on evidence and platform guidelines
Final Resolution: Escrow released according to our decision
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