Support and Help

Getting Help

Contact Information

• Email: [email protected]

• Response Time: 24-48 hours (12 hours for urgent issues)

• Languages: English

• Availability: Monday-Friday, 9 AM - 5 PM PST

Self-Help Resources

• Check this documentation first

• Search common issues

• Review community discussions

• Watch tutorial videos (coming soon)

Frequently Asked Questions

Account and Wallet

Q: Which wallet should I use? A: Phantom is recommended for beginners, but all supported wallets work well.

Q: Can I change my connected wallet? A: Yes, disconnect your current wallet and connect a different one.

Q: What if I lose access to my wallet? A: Contact your wallet provider's support team for recovery options.

Buying and Selling

Q: How long do transactions take? A: Solana transactions typically confirm within seconds.

Q: Can I cancel a purchase? A: No, blockchain transactions are irreversible once confirmed.

Q: What if an item doesn't arrive? A: Use the automatic chat to contact the seller first, then reach out to our support team within 14 days.

Q: How do I get BONK rewards? A: BONK tokens are automatically distributed when you confirm delivery of purchased items.

Technical Issues

Q: Why won't my wallet connect? A: Ensure your wallet extension is installed and unlocked.

Q: Transaction failed - what happened? A: Check your wallet balance and network connection, then try again.

Q: How do I access the automatic chat? A: Go to "My Orders" and click on any active order to access the chat.